The Office Gurus and our parent company have a long and rich history in outsourced relationships in Central America dating back to the early 1980s.

Our genesis grew out of the need for our parent company, a NASDAQ company (symbol SGC), to find a lower cost solution to a serious staffing shortage in our Tampa Bay, Florida offices.

Our initial approach in 2002 was to search out an outsourcing partner who could provide a solution for the administrative contact and call center positions that we had an immediate need to fill.  We knew that our philosophy of C1, “Customer First, Every time” was going to have to be replicated, wherever we did this. Executives from our company visited and were presented to by many  of the top outsource providers around the world and were frustrated with the low level of real customer “care” that many of these companies were providing to their clients.

It was clear after serious evaluations and soul searching, that creating and managing this ourselves was in fact one of our strongest core competencies. Having had manufacturing operations and offices in captive near-shore (and far-shore) outsourcing environments for over 25 years, no outsider could do this as well as we could do this ourselves. The concept was born to begin our own captive center in the heart of what we consider to be one of the most progressive environments in this hemisphere, El Salvador. (read more about El Salvador in WHY EL SALVADOR)

It was in 2007, as our needs for our clients continued to grow that we stopped and looked at what we had created and realized that in fact we had built one of the most unique environments that existed in outsourcing. Our BPO in El Salvador had become an extension of our client’s offices in the U.S.A. and in fact had greatly surpassed any of their metrics of success that we had benchmarked at the outset. It is then that the concept of offering this same unparalleled level of care to more clients was born.

In 2008 with increased demand for our services we also found ourselves out of space, so to further this goal, TOG bought a prominent building in downtown San Salvador, that was especially renovated to handle the latest technologies and a much larger population of agents, brought in world renowned consultants and technologists. This is when we began offering our services to small and mid-sized companies who wanted their near-shore offices to be different than what they had experienced before.  We wanted to be the exception- the company that does it right- every time.

Our list of clients has grown and in each case we have surpassed any initial benchmarking metrics that were set and now are creating newer, even loftier goals for our clients. Our mission is to not to be merely great, it is to be the greatest of the great.
If you look at our long history, Superior customer commitment and financial strength, you will appreciate that we are the best proxy for the viability of THE OFFICE GURUS to be your outsource provider.

We hope that we have the opportunity to share our value proposition with you.

Dominic Leide
Managing Director