Case Studies
Challenge
The Client is part of the highly competitive commoditized apparel industry where customer satisfaction is a true differentiator. The Client’s customers were suffering from long hold times and high abandonment rates. In addition, the Client needed to implement an...
Challenge
In a highly competitive industrial supply distribution industry, retaining and growing an overall customer base is mission critical. As part of their growth strategy, The Office Gurus®’ international client was mailing out over 100,000 catalogs annually. This annual, full...
Challenge
The Client manages freight logistics 24/7 for customers that require time-sensitive updates throughout the night. In order to provide necessary coverage, the Client’s staff had to rotate overnight and weekend schedules, causing issues with employee morale. Overall,the Company...
Challenge
The Client’s in-house admissions prequalification team was understaffed and unable to contact and qualify all inquiries coming into the University in a timely manner. The percentage of incoming inquiries being converted into viable student prospects for their Admissions...
Client Profile: Publically traded 92 year old Image Apparel company
The Challenge: Extreme call abandonment rate, exorbitant wait times, and poor credit and collections processes were effecting the Company’s success and the overall customer experience.
Solution: ...
Client Profile:
Well respected nationally recognized Internet Marketing Organization with over a decade of experience in the lead generation industry.
The Challenge:
A large US based call center hindered the company’s success and client experience due to a single channel...
Apparel Company– Order Entry
Case Study 104-Order Entry Accuracy
In 2008, we saved our customer just over $2.2 million in direct operating costs in addition to $400,000 savings they realized because of significantly decreased error rates in order entry. These savings coupled...
Office Equipment Distributor – B to B Telesales Program
Client Profile:
US catalog and e-retailer
The Challenge:
Our customer was interested in developing an outbound telesales program that would facilitate their efforts to grow sales, increase average order size,...