HEALTHCARE
The need for a contact center partner in an ever-evolving, increasingly competitive, complex and regulated marketplace is vital to provide the best patient and customer experience.
The Office Gurus ® provides services for HealthCare Providers, Payers, Medical Device and Supply Organizations, Release of Information Service providers, and Pharmaceuticals.
Solutions Provided:
- Customer care
- Open enrollment
- Order taking
- Demand generation
- Sales
- Back office support
- Patient surveys
ENERGY
With energy deregulation offering many choices to consumers regarding a supplier it is more important than ever to stay top of mind with prospective customers and retain the ones you have! The Office Gurus helps Energy companies lower their cost to acquire, engage, and retain both residential and commercial customers by supporting service delivery solutions across all stages of the customer lifecycle.
Solutions Provided:
- Customer care
- New business acquisition
- Retention
- TPV reject saves
- Win back
- TPV services
HOME SERVICES
The Office Gurus provides our home services clients with an efficient and effective low cost solution for acquiring new customers, retaining existing customers, and winning back expired customers that may be exploring other options.
We provide a complete suite of tele-services solutions to both franchise and corporate owned locations across all stages of the customer lifecycle for HVAC, home warranty, electrical, plumbing, home security, home improvement, satellite and cable, and cleaning companies.
Solutions provided:
- Demand generation
- Sales & Lead qualification
- Customer service
- Collections & Win back
- Retention
- Rejected credit card recapture
- Welcome calls
- Appointment setting & Reminder calls
TRAVEL-TOURISM
At The Office Gurus we help our travel partners deliver on their promise to provide their customers with a worry free vacation that will create happy memories, and not add stress to their already stress filled lives!
We provide ultra-responsive 24-7 Omni channel support (voice, email, chat) for all of their customer’s vacation needs. Through both pre and post-sales support we help travelers book tickets for airlines, find and recommend lodging, book cruises, rental cars, and excursions.
Solutions provided:
- Reservation travel management
- 24 X7 emergency travel support
- Email, SMS & Chat support
- Website navigation
- Multilingual support
- Demand generation & Lead qualification
EDU
In today’s competitive environment, prospective students have an overwhelming number of choices. Industry statistics validate that contacting the prospective student as soon as possible once an inquiry has been made gives institutions a competitive edge. At The Office Gurus we couple innovative technologies to maximize speed to lead with our ability to staff your admissions team with true brand ambassadors that will deliver an incredible branding experience. Our goal is to keep your admissions representatives busy speaking to qualified interested students, which maximizes your internal teams’ efficiencies and reduces your overall cost of enrollment.
Solutions provided:
- Lead qualification
- Warm transfers
- Student retention
- Employment verification
- Inbound support
- Student surveys
FINANCIAL
The Office Gurus provides our financial services partners with both inbound and outbound support from a PCI-DSS compliant environment. Our solutions are designed to help financial institutions reduce their costs, facilitate their customer retention efforts, and promote their brand for a variety of different financial products and services.
Solutions provided:
- Customer service
- Demand generation
- Lead qualification
- ARM soft collections
- Sales
RETAIL/E-COMMERCE
In today’s ultra-competitive, increasingly digital and social media retail environment it is mission-critical to provide a world-class customer experience to your shoppers. The Office Gurus understands that true brand ambassadors and “white glove” service are essential to creating a true differentiator for your brand. The Office Gurus provides our strategic partners with Omni-Channel and Multilingual sales and customer service support designed to increase Shopping Cart check out conversions and average order size while providing a concierge-type service.
Solutions provided:
- Order taking, tracking & return processing
- Upsells & cross sales
- Loyalty – Outbound welcome calls – Retention calls – Satisfaction surveys
- Customer help desk
- Data hygiene
- Demand generation
- Abandon carts
- Win back
LEGAL
The Office Gurus will act as an extension of your law office from any of our locations. With over 9 years’ experience handling all aspects of the legal process, we have become experts in the legal industry. We have handled calls for the following case types: Consumer Protection, Class Action, Wrongful Termination, Mass Tort, Personal Injury, Social Security and Disability, TCPA, Landlord Tenant and more.
In addition to providing 24/7 support in both English and Spanish, our blended agent model allows agents to not only answer incoming calls, but also make outbound calls for document collection, contract follow up, and other outbound needs.
Solutions Provided:
- New client intake
- Turn down and referrals
- Scheduling interviews
- After hours/Overflow support
- Medical document/record requests
- Contract collection
- Appointment setting/confirmation