The Office Gurus provide Call and Contact Center (and supporting functions) in the following business disciplines:
Customer Care
Through specific call routing and a customer 1st, every time mantra our agents field a vast array of customer inquiries and needs. These include issue resolution, price quotations, inventory information, return goods authorizations, order tracking, product detailing, billing questions, and countless other scenarios.
Order Processing
Our agents receive orders via phone, email, web and fax and enter them into our customers’ systems. Once orders are entered our Quality Assurance Team utilizes a strict audit process to ensure the highest level of accuracy of all data input.
Inside Sales (Telemarketing)
We have a highly skilled sales team and proven strategy that allows us to execute both transactional and relationship based selling of both products and services.
Credit and Collections (Debt Reduction)
We target your customers who are in arrears and makes arrangements to collect past due monies and bring them current.
Sales Lead Generation/ Market Research
Our agents utilize various Internet tools and organization subscriptions to research specified market segments in order to create leads and provide opportunities to support our customers marketing and sales efforts.
Product Demonstrations
Our agents do web and other software product demonstrations for your customers so that they can properly evaluate your value proposition.
Cash Application / Accounts Receivable
Our team will match and link the individual checks (manual or electronically) to each of the corresponding invoices while following the customer’s procedures for the processing of both shortages and over payments.
Travel Planning and Travel Expense Reconciliation and Audit
Let our agents be your travel professionals. Our solution will also provide for expense reconciliation while providing efficient data entry according to our customers’ needs, automated routing for online approval, and presentment for general ledger coding. It may also include auditing by reaching out to vendors and helping to find lower cost solutions to the high cost of travel.
Appointment Setting
Our agents follow a defined strategic process that allows them to reach decision makers and schedule time and date specific appointments for our customers' internal or external sales force.
Procurement and Supply Chain
Our agents can work with your entire supply chain; vendors, forecasting, purchasing and your customers, (both internal and external) to maximize cash flows, predictability of outcomes in a timely and collaborative environment
Customer Satisfactions Surveys The Office Gurus utilizes state of the art telephonic services to facilitate voice-of-the-customer satisfaction surveys. Our agents follow a strategic process that results in customer participation, specific issue probing, and actionable analysis.
LFSSLaw Firm Staffing Solutions
Our team of lawyers, law students, and office support professionals will provide your firm with a wide range of paralegal and administrative services. These services will include answering your firm's incoming phone calls, providing your clients with case updates, scheduling and confirming hearings, depositions, and client meetings, collecting required information for new client intakes, initiating and tracking medical records requests, drafting medical summaries, letters and notices, documenting case updates in your practice management software, and much more. Learn More about LFSS
Customer Care
Order Processing
Inside Sales (Telemarketing)
Credit and Collections (Debt Reduction)
Sales Lead Generation/ Market Research
Product Demonstrations
Travel Planning and Travel Expense Reconciliation and Audit
Appointment Setting .png)
