Nearshore contact centers with work-at-home capabilities are more reliable than ever, giving brands the opportunity to protect their business continuity strategies well into the future...
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Have you ever called into a customer service line and known you were talking to someone 3,000 miles away? That distance is about more than physical separation; it can mean an inability to connect and to understand each other, and in customer experience that can be detrimental to customer satisfaction...
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Sure, big hiring bonuses are alluring, fair and reliable paychecks are a necessity as is a safe work environment, but what else are...
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In 2006, the five major payment processors developed an industry-wide standard...
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When partnering with a contact center provider, accountability and performance tracking are key to a successful, long-term relationship...
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Although the terms ‘contact center’ and ‘call center’ seem synonymous, there are some key differences between the two...
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Your company’s success is often determined by how well you provide customer service...
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