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Nov 13 2017

An outsourcing process is not complete once a service contract is signed...

Nov 10 2017

Many companies when making a decision to outsource focus primarily on cost...

Nov 08 2017

Once an agreement has been executed with an outsourcing partner, the key to the success of that relationship is viewing each other as equals...

Sep 01 2017

By 2022, the global market for Business Process Outsourcing (BPO) is projected to reach US$262...

Aug 24 2017

THERE ARE MANY FACTORS TO CONSIDER WHEN DECIDING WHETHER OR NOT TO OUTSOURCE...

Feb 20 2017

Choosing the location for your call center outsourcing partnership should be of the utmost importance...

Jan 16 2017

For a moment, put yourself in the shoes of a call center agent...

Jan 13 2017

The lifeblood of every call center is the frontline supervision...

Nov 28 2016

When selling over the phone many telemarketers focus solely on the products and services they have been tasked to pitch...