OUR KNOWLEDGE BASE’S BENEFITS
- Create any type of information you choose, such as FAQs, manuals, customer service responses and technical data
- Organize content in any structure or hierarchy
- Restrict access to assigned groups as desired
- Supports rich media, including documents, images, video and PDFs
- Superior search integration with recent searches maintained for easy repeat access
- Keeps all users up to date on the latest changes in policy, procedures and information
- Tracks which specific documents are used and with what frequency
- Analytics for usage at document, page and user-levels
- Gain insights into user information searches and expose gaps in available content
- Training can be automatically assigned for self-study based on Quality Assurance results and performance changes within key KPIs
Our agents act as a true extension of your organization. We help them operate at peak performance with actionable data that lets us educate, motivate, arm and train them on an ongoing basis.
Put an end to data and process silos. Our end-to-end, integrated solution addresses all your challenges.
Our cloud-based architecture provides anytime/anywhere access, continuous product enhancements, and provides training at the click of a button for our agents.
Ready to start your call center program?
The Office Gurus and Atom Tickets are now partners in beautiful San Ignacio, Belize! What a great looking group and wearing Atom proudly! A huge thanks to Nick Jiwa and Michael Replogle with CustomerServ® for guiding us down the right path and finding the TOG team. Happy to be partnering with the leadership team at TOG including Dominic Leide, Jaimie Bell, and Karla Machón de González.
I wanted to share my experience visiting the center in San Salvador and facilitating the new hire class. The visit was thoroughly enjoyable personally and professionally. Everyone within TOG that I interacted with was professional, competent, friendly, accommodating, and genuinely excited about the opportunity to expand their support for Crius. To date, all indications are that we’ve selected the right partner to help us grow the business and provide the high degree of customer experience that we expect.
We’ve been nothing but surprised and delighted since we selected The Office Gurus (TOG) as one of our BPO providers almost two years ago now. TOG has outperformed all other providers we’ve used in the past and has helped us achieve over 90% customer satisfaction based on a post-call IVR survey asking the customer “how satisfied are you with the representative who handled your call today?” In addition, they’ve been a true partner; they proactively communicate issues, challenges, and obstacles as well as suggestions for the product and processes to improve. They treat their employees well and like to work hard but play hard so they are a perfect culture match for our organization. It feels like they are just an extension of our own team.