Division of Superior Group of CompaniesCall Center Solutions - The Office Gurus

200 Central Avenue, Suite 2000, St. Petersburg, FL 33701


Our phonetic-based speech engine, provides powerful insights into call center performance, providing faster, more precise and timely quality assurance gains. Fully integrated with our robust call recording and quality monitoring solution, our speech analytics features empower our call center to find the right calls quickly. Our unique speech tools also enables us to automatically score and tag calls.


Speech Analytics phonetically indexes all of your recorded calls, giving us the power to perform critical searches and automate your quality processes. Indexing is only required once, so there is no need to re-index recordings. Once recordings are indexed, we can search for any word or phrase at any time, now or in the future.


Enables us to easily search your recorded calls for any keyword or phrase. There may be times when you simply want to type in words and phrases on-demand to see what’s going on, being said or while researching a particular issue.


Provides the opportunity to automate this function and reduce the time spent actually listening to calls. Need calls quantified based on type, department, skill, reason? We can implement Call Tagging to automatically categorize your calls to help gain your time back.


This process involves randomly selecting calls and listening to them in their entirety to determine proper call opening, verification of customer information, offering new services and so on.


Our Call Analytics makes it easy to analyze recorded calls for compliance, quality assurance, sales effectiveness and more.

  • Secure, cloud-based platform
  • Proprietary automated speech recognition engine
  • Automated sensitive data redaction

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I wanted to share my experience visiting the center in San Salvador and facilitating the new hire class.  The visit was thoroughly enjoyable personally and professionally.  Everyone within TOG that I interacted with was professional, competent, friendly, accommodating, and genuinely excited about the opportunity to expand their support for Crius.  To date, all indications are that we’ve selected the right partner to help us grow the business and provide the high degree of customer experience that we expect.

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Anthony PovioVice President, Customer Care Crius Energy

My experience has been wonderful with The Office Gurus. I had what I thought was a short timeline and we somehow made it work with agents up and running quickly. They really are experts in the field and are focused on building long term partnerships. I vetted over 15 different companies in my search to outsource and am glad I chose to partner with TOG

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Vicky AllardCustomer Service Manager NewAir Appliances
After recently passing the one year mark in our relationship with TOG, I can confidently say we no longer view them as a vendor but as a true partner. Their desire to grow our business through delivering the best possible customer experience has created a strong relationship built on trust and knowing they take great pride in being part of the ARS family.  They have proven to be strong performers but even better people.
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Jonathan PettusSr. Director, Digital Experience / ARS American Residential Services LLC