Our phonetic-based speech engine, provides powerful insights into call center performance, providing faster, more precise and timely quality assurance gains. Fully integrated with our robust call recording and quality monitoring solution, our speech analytics features empower our call center to find the right calls quickly. Our unique speech tools also enables us to automatically score and tag calls.
CALL INDEXING
Speech Analytics phonetically indexes all of your recorded calls, giving us the power to perform critical searches and automate your quality processes. Indexing is only required once, so there is no need to re-index recordings. Once recordings are indexed, we can search for any word or phrase at any time, now or in the future.
CALL SEARCHING
Enables us to easily search your recorded calls for any keyword or phrase. There may be times when you simply want to type in words and phrases on-demand to see what’s going on, being said or while researching a particular issue.
CALL TAGGING
Provides the opportunity to automate this function and reduce the time spent actually listening to calls. Need calls quantified based on type, department, skill, reason? We can implement Call Tagging to automatically categorize your calls to help gain your time back.
CALL SCORING
This process involves randomly selecting calls and listening to them in their entirety to determine proper call opening, verification of customer information, offering new services and so on.
FAST. POWERFUL. ACCURATE.
Our Call Analytics makes it easy to analyze recorded calls for compliance, quality assurance, sales effectiveness and more.
- Secure, cloud-based platform
- Proprietary automated speech recognition engine
- Automated sensitive data redaction
Ready to start your call center program?
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1-888-847-7422
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The Office Gurus and Atom Tickets are now partners in beautiful San Ignacio, Belize! What a great looking group and wearing Atom proudly! A huge thanks to Nick Jiwa and Michael Replogle with CustomerServ® for guiding us down the right path and finding the TOG team. Happy to be partnering with the leadership team at TOG including Dominic Leide, Jaimie Bell, and Karla Machón de González.
I wanted to share my experience visiting the center in San Salvador and facilitating the new hire class. The visit was thoroughly enjoyable personally and professionally. Everyone within TOG that I interacted with was professional, competent, friendly, accommodating, and genuinely excited about the opportunity to expand their support for Crius. To date, all indications are that we’ve selected the right partner to help us grow the business and provide the high degree of customer experience that we expect.
