Feb
06
2019
Every company that uses outsourcing to manage or augment their customer service expects the BPO to treat their customer by their standards...
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Feb
05
2019
If a caller is fortunate enough to make it past the seemingly endless menu of a call center’s IVR (Interactive Voice Response) system, they are often tossed into a queue of untrained, poorly motivated agents, who without a script would not know what to do...
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Jan
29
2019
The term BPO stands for Business Process Outsourcing, and is a practice used to help companies manage back-office tasks...
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Oct
07
2018
Recognizing the differences between a contact center and a call center can be challenging...
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